SrA Edward Vong

• Managed troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries
• Engaged and tracked Priority 2 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets
• Managed the SharePoint environment including assessment and implementation of new capabilities, and providing Information Technology with a long-term perspective on the relationship of SharePoint technology to the opportunities facing the group.

Accomplishments
• Managed 50+ mission-critical computers valued at over $260,000 and consistently maintained a 150% operational capability rating

• Coordinate internal resources and third parties/vendors for the flawless execution of projects; ensure that all projects are delivered on-time, within scope and within budget
• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans;
• Implement production, productivity, quality; resolving problems; completing audits; identifying trends; determining system improvements, and implementing change.

Accomplishments
• Successfully integrated Apple technology to replace outdated systems
• Overhauled and streamlined unit Haz program

• Controlled many different types of test equipment and repaired, as needed
• Tested electrical and electronic circuitry for proper operation
• Participated in the testing and evaluation of new and prototype equipment and systems

Accomplishments
• Maintained assets database for aircraft valued over $500 million. Contributed to a company inspection pass rate of 96%
• Analyzed and repaired electrical and software issues for aircraft worth $412 million

Received a DD214 and continued to pursue a career as a civilian focusing on economics and technology.