Posted on May 13, 2016
What is your go to reference material when you don't know something not directly military related?
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I run into this frequently in AF comm where we are given equipment or asked to do something we don't know and there is no training for. It usually ends up being myself and another E-5 from my shop using google and trying to patch something together. I know people in other career fields and branches have to have similar situations where there is no official military guidelines.
3D1X2: Cyber Transport Systems
Training
Posted >1 y ago
Responses: 18
If it is a piece of equipment, I pick up a phone or send an email to the manufacture..... Reality is, that manufacture likes thier gov contract and they will bend over backwards to assist, even if not part of the contract.
If training and support is part of the contract, they will point you in the right direction.
When Harris radios were just coming on board, we had some significant issues making them work on the vehicle platforms, dismounted and the like..it was operator error and installation based unknowns.
I went from zero to hero in about three phones calls to harris IN THE UK ....lol.. Then went TDY to a course taught be Harris, paid for by Harris....all for the simply action of picking up a phone and saying HELP.
If training and support is part of the contract, they will point you in the right direction.
When Harris radios were just coming on board, we had some significant issues making them work on the vehicle platforms, dismounted and the like..it was operator error and installation based unknowns.
I went from zero to hero in about three phones calls to harris IN THE UK ....lol.. Then went TDY to a course taught be Harris, paid for by Harris....all for the simply action of picking up a phone and saying HELP.
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PO1 William "Chip" Nagel
Oh Yeah, Harris is excellent they had a lot of contracts for the Equipment and Support of the Equipment we used especially at at NSGD Sugar Grove, WV.
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CSM Charles Hayden
My newest is to take a photo of the equipment's ID label, both for accuracy and to enlarge it to a more readable state. Then, I contact the mfgr.
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Pretty much always use Google in some way or another. It's a great tool when you know how to word things to search for.
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Well if it's not Google, then I'm using the experience of those around me or that came before me that might have encountered a similar situation. Anything that can give me a definitive answer.
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