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CAISI Support Service Representative
Posted on Nov 11, 2024
Employees receive award for quickly aiding co-worker in crisis - VA News
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Employees receive award for quickly aiding co-worker in crisis
“Take the time to listen and engage.”
“Take the time to listen and engage.”
Employees receive award for quickly aiding co-worker in crisis - VA News
Posted from news.va.gov
Posted 11 d ago
Responses: 1
Posted 11 d ago
Well done gentlemen.
Anderson and Ferguson were listening to recorded messages when they received one from an employee who said they were calling because they were physically harming themselves. The two supervisors, both Army Veterans, immediately notified upper management, contacted police to conduct a health and welfare check and started to make phone calls to the employee.
The employee didn’t answer immediately but picked up on the second call. He advised the two supervisors that his injuries included self-inflicted wounds to the head, face and arms. Anderson kept the employee on the line, calming him while Ferguson spoke with police on a separate call. When police arrived at the employee’s apartment, the distressed employee agreed to go to VA for care.
Anderson and Ferguson were listening to recorded messages when they received one from an employee who said they were calling because they were physically harming themselves. The two supervisors, both Army Veterans, immediately notified upper management, contacted police to conduct a health and welfare check and started to make phone calls to the employee.
The employee didn’t answer immediately but picked up on the second call. He advised the two supervisors that his injuries included self-inflicted wounds to the head, face and arms. Anderson kept the employee on the line, calming him while Ferguson spoke with police on a separate call. When police arrived at the employee’s apartment, the distressed employee agreed to go to VA for care.
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