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First, I would like to say that I always tip for services rendered. Haircuts, porters, bar tenders and the waiters or waitresses. I ordered carryout yesterday and the guy at the counter asked me what I wanted to add for a tip. I almost lost it. You messed up my order, caused an excessive wait and did not listen as I told you up front that I was willing to substitute. Was I in the wrong for not tipping or is this just another service that earns their pay in this manner?
Posted 10 y ago
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Nope not at all because if you tip for bad service then they may never know the difference. I sometimes leave the following tip written on the receipt "don't eat the yellow snow". Most wait staff make their living off their tips and if you are complacent and give them tips for bad service everyone suffers.
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CPL Rick Stasny
The guy I was referring to was only working the register, not a waiter. I felt no obligation regardless of the service provided. Maybe I should have left out the part about how everything was screwed up.
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Whenever I have had to complain in a restaurant, I always pay first the bill. Then I ask to speak to a manager. The manager always want to give you a free desert or something. This always irritates me. I just say, I'm not complaining because I want something for free, I am telling you what is wrong so that you might fix it (and if serious enough I add that we won't be back). However if something is that messed up I don't tip at all. Otherwise we are big tippers. I waited tables myself and its a tough job.
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SGT Jim Z.
Last Sunday my family went to a restaurant that we had an issue with in the past sort of giving them a second chance. Well they blew it and only because the owner sent me an e-mail from my review on Yelp did I have his e-mail. We paid the bill no free appetizer or dessert though we spoke with the manager. I came home e-mailed the owner basically told him the likeliness of my return is like raising the last 5 Star General of the Army. He replied and thanked me for letting him know and that my e-mail and Yelp review were now going to be training aids for him and his staff. That in my opinion was the best thing that could happen.
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PO2 Jonathan Scharff
SGT Jim Z. I agree with you. Unfortunately, I'm not suggesting that my method yealds results, more that I know I did the right thing for no other purpose then to help the business. One of the reasons that I think there is a lot of poor service out there is because most people complain in the hopes of getting something free which the management is happy to comply with. That is much easier than fixing the underlying problem.
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SGT Jim Z.
PO2 Jonathan Scharff I will not only call a manager for crap service but also awesome service I believe in equal opportunity. Part of the problem last week was the manager on duty and I figured since I had access to identify an issue I took it. By the way my wife is a waitress/bartender and one of my sisters was a waitress for many years.
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PO2 Jonathan Scharff
SGT Jim Z. thank you for mentioning the complements as well. I got a phone call in the middle of my response and I meant to mention that, but this old brain isn't what it used to be! Most of the time that I do ask to speak to a manager it is to compliment great service and not complain. Thank you for your comments.
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I consider myself a good tipper; I do not tip when I pick up my carry out food, regardless of how good or how bad the experience may be. There is just no service to be tipped.
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