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15 Endorsements
266 Contacts
Influence Score: 221,127
465 out of 865,949 Veterans
465 out of 865,949 Veterans
About
Discussions
Bio
I joined the civilian workforce in December 2004 after serving 12 years in the Army on active duty. I started my current profession as defense contractor in April 2005 as a consultant. I have since moved up the rankings from helpdesk analyst to service desk manage and now I am a ITSM Remedy Administrator.
I also am a member of the American Legion assigned to AL Post 116 in Fuquay-Varina, NC.
Incident Management, Service Desk Operations, Help Desk, ITSM tools, ITIL
Military Experiences
May 2004 - Dec 2004
When I first arrived I was a shift supervisor in the message center. After we shut down the message center I moved to the network monitoring center.
Dec 2000 - Mar 2003
TCC Team Chief
Acted as the TCC NCOIC, Staff Duty SME, Funeral Detail
Academic Degrees
Academic Degrees
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