What can I do to solve a problem with BAH with dependents and Family Separation Pay?
Do you have dependents (living with you) or do you only pay child support? Basically if your only dependents live with someone other than you, then you get zero FSA. If you have a spouse or child under your care as determined by divorce papers then you are entitled. But you don't get to collect FSA for joint custody. Show your divorce papers where one dependent resides with you and that should clear it up.
"This term means the same as “home” or “family.” It applies to a collection of persons living under one roof, having one head or manager who controls and supervises the affairs of the family"
B. The sole dependent is a spouse legally separated or child(ren) in the legal custody of another person.
http://comptroller.defense.gov/Portals/45/documents/fmr/archive/07aarch/07a27.pdf
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Like I stated before bother people from my unit are getting FSA and they are only paying child support!
DOD FMR 7A
270102. A 1
" 1. Child - A dependent child(ren) is an unmarried child(ren) of the member who is in legal custody of the member. Legal custody includes a circumstance in which the member has been awarded joint physical and legal custody of a dependent child(ren) as a result of a court ordered custody agreement or finalized divorce decree, which provides that the child(ren) physically reside with the member on an equal basis (no less than 14 days during a month) as compared to the time the child(ren) reside(s) with the spouse, and the member’s actual physical custody of the child(ren) is precluded due to an enforced family separation described under paragraph 270103. Such a custody arrangement must be stipulated in the signed court order or divorce decree, subject to the verification by the Secretary of the Military Department concerned. See subparagraph 270201.C. :"
http://comptroller.defense.gov/Portals/45/documents/fmr/archive/07aarch/07a_27_Aug11.pdf
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My experience was that once I manefested out for the deployment, 30 days later family sep started via a S1 level top feed into the system. You may need to fill out a DD1561 at Finance. I believe the answer to why you were told you are ineligible is in block 8 of the form. Link to the form is in the link below.
https://www.dfas.mil/militarymembers/payentitlements/fsa.html