Posted on Aug 15, 2017
How Disney World Took Lessons From The US Military
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The Disney Operational Command Center was not seen as a top down command and control center. Rather, it was a place to monitor ride line length, safe operating conditions, and to mitigate other potential effects of customer dissatisfaction. The Disney OPCEN supported the company culture and existing work practices. In this way, the weaving of a military process, the OPCEN, in support of Disney culture of customer satisfaction and customer experience was perfect.
How Disney World Took Lessons From The US Military
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I was hoping to read the article but the link isn't working for me. I worked for Disney World (DW) during 9/11. I can attest that DW has a militaristic way of running day to day operations. They emphasized training, integrity, and timeliness. It inadvertently made me mildly prepared to join the Army in 2003. One other major commonplace is acronyms. It'll make your head spin faster than some of the rides you go on!
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LTC Chad Storlie
SSG (P) Vendittuoli, try this link:
http://www.combattocorporate.com/how-disney-world-took-lessons-from-the-us-military/
http://www.combattocorporate.com/how-disney-world-took-lessons-from-the-us-military/
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CW2 (Join to see)
Reading about the Operations Center (OPCEN) reminded me when I was working on The Rockin Roller Coaster and The Tower of Terror in Disney's Hollywood Studios theme park. We would rotate to different stations so as to not become too complacent at one position. One of the stations was where we would monitor pictures that were being taken on the ride. We would have to delete the pictures from the public view if we saw anything "obscene." Disney considered middle fingers and women pulling up their shirts in that category.
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Suspended Profile
You should have visited Disney Land back in the 60's early 70's it was a whole different world back then, dope, bars, hookers, man! Disney was fun then.
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