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Years ago I found the BOFH files and about died laughing. The originals are archaic Tec that many won’t understand, but they are still funny for those of us that do. The new VS is just as funny but easier for the “modern” population to understand.
As an IT I really do understand the BOFH thought process, and in this shared episode the PFY has it right. It doesn’t matter what we do or don’t do people will make imagined BS up and call us to fix it. I had a um… person we will call Special O call me about a problem they “had” I tried to duplicate the problem, didn’t happen, I had Special O try to duplicate the problem… no go. I had their coworkers who “also had the same problem so it’s a high priority issue” try and duplicate it… no go AND bonus points they admit they all never had the problem. I tell Special O im closing the ticket as there doesn’t seem to be a problem… They tell me that they can’t do any work because the problem “that didn’t exist and can’t be duplicated” wasn’t fixed.
I have sent out emails talking about an upcoming outage weeks away only to have people call 5 Min later screaming about how the outage is effecting them and they have reports due that day…. And then another.. and another … and another… ect.
I have a few rules I follow that help me keep my sanity as a Sys Admin but Rule one and Three I will share with you all.
Rule 1: Users Lie!!!
“Yep you totally rebooted that computer 6 times before calling me” I have the Logs that prove your lying!
“No you NEVER saw that error message pop up before” I have the logs that prove your lying!!
“You never sent that email with (insert illegal item here)” I have the logs AND the email that prove your lying!!!
“Yep you called and already put a ticket in over two weeks ago so you should be a high priority” I have the ticket logs that prove your lying!!!!!
“You never downloaded / tried to download (item) on the government computer” I have the logs that…. (((sigh)))… you get the point.
Rule 3: Sarcasm helps keep your sanity.
As an IT I really do understand the BOFH thought process, and in this shared episode the PFY has it right. It doesn’t matter what we do or don’t do people will make imagined BS up and call us to fix it. I had a um… person we will call Special O call me about a problem they “had” I tried to duplicate the problem, didn’t happen, I had Special O try to duplicate the problem… no go. I had their coworkers who “also had the same problem so it’s a high priority issue” try and duplicate it… no go AND bonus points they admit they all never had the problem. I tell Special O im closing the ticket as there doesn’t seem to be a problem… They tell me that they can’t do any work because the problem “that didn’t exist and can’t be duplicated” wasn’t fixed.
I have sent out emails talking about an upcoming outage weeks away only to have people call 5 Min later screaming about how the outage is effecting them and they have reports due that day…. And then another.. and another … and another… ect.
I have a few rules I follow that help me keep my sanity as a Sys Admin but Rule one and Three I will share with you all.
Rule 1: Users Lie!!!
“Yep you totally rebooted that computer 6 times before calling me” I have the Logs that prove your lying!
“No you NEVER saw that error message pop up before” I have the logs that prove your lying!!
“You never sent that email with (insert illegal item here)” I have the logs AND the email that prove your lying!!!
“Yep you called and already put a ticket in over two weeks ago so you should be a high priority” I have the ticket logs that prove your lying!!!!!
“You never downloaded / tried to download (item) on the government computer” I have the logs that…. (((sigh)))… you get the point.
Rule 3: Sarcasm helps keep your sanity.
BOFH: That's right. Turn it off. Turn it on
Posted from theregister.co.ukPosted in these groups: 
IT: Information Systems Technician
Entertainment
IT: Information Systems Technician Entertainment
Posted >1 y ago
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