are-you-venting-or-do-you-want-me-to-do-something

CSM Mark Gerecht CSM, sometimes it is not easy being a mentor, coach, and guide to our junior enlisted. Listening is vital, that's for sure. Learn your soldier's habits; that way, you can pick up quickly when something is wrong or off about them. We have to be that mother/father figure. I had one soldier in my unit that I noticed wasn't acting like himself. So, I pulled him aside and asked if he wanted to talk. He told me this is the first time he has ever had an NCO, noticing that something was wrong and wanted to talk. Blew my mind! Our junior troops will take our spot, and we need to show them the correct way to lead.

Works in the civilian sector too.
My team knows that they can always come to me for a vent session or because they need something done. They also know to identify up front if it's just a vent since I'll have a different approach!

A very valid question. Both in the military, and subsequent career in private industry, I had an open door policy. Anytime after working hours, unless immediate action was required. Complaints were gladly received, as long as they were accompanied with suggested resolutions. Never was a fan of listening to what I would consider venting.