New VA hotline chief has a history of dropped calls from veterans

Wow! I often compare our government to a private company. What would happen to your company if your had an "abandonment rate" of 26 percent? Hint, you would be bankrupt.

Don't worry, we added more money in the budget to the IRS to come after you if you don't get Obamacare.

Capt Brandon Charters As I read this article, my initial thought was this is bad, as I continued reading it went from bad to worse. "12 months prior to January, the phone banks at the Health Resource Center had a call "abandonment rate" of 26%. Abandonment rates reflect calls where veterans hang up, often because they've waited so long for an answer. The average wait time for an answer to a call into the Health Resource Center phone banks was between two to six minutes during 2015" This is supposed to reflect an improvement over what was before and is supposed to appear to be encouraging news, without saying it, "look we're getting better." We can see this in the reply of Sloan Gibson. The secretary for the Department of Veterans Affairs, Sloan Gibson, defended, saying that before Matthew Eitutus took over managing the phone lines, "the V.A. wasn't even sure how many calls it was missing". I don't understand how that could be, it's not acceptable.