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Cisco contact center solutions architect, 15+ years experience specializing in multichannel interactions. Responsible for an international engineering team team of 20+ members as well as global business development efforts. Travel extensively for both public (DOD, government, etc) and private sector projects.
International Experience
(15 years, 4 months)Sep 2007 - Jan 2008
Germany
Responsible for Cisco contact center functionality for select installation under the US Air Force Telmod program. Responsibilities included installation and configuration of all servers, development of applications, all scripting, training of base staff as well as post deployment support.
Aug 2007 - Sep 2007
United Kingdom
Responsible for Cisco contact center functionality for select installation under the US Air Force Telmod program. Responsibilities included installation and configuration of all servers, development of applications, all scripting, training of base staff as well as post deployment support.
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