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Desktop Support Specialist with over eleven years extensive customer service experience, ten years asset tracking experience, and over five years technical support, troubleshooting, and help desk experience. An energetic team member who is able to accomplish tasks alone with minimal supervision, and who resolves complex technical issues in a timely manner with effective communication skills.
Military Experiences
Apr 2010 - Sep 2011
Maintenance Management Chief
Supervised the maintenance management of 1,141 assets totaling $27,800,689.68 divided among four physical locations. Submitted, monitored, and received more the 1,900 parts requests and open purchase requests at a value of $125,000.00 to fulfill the support requirements of three dispersed locations. Personally maintained 314 equipment records, tracked shipments, and supervised the maintenance for over 568 assets and $453.332.51 of repair parts. Solely managed and maintained a warehouse of over 200 parts valued at $52,901.96. Personally supervised, coordinated, and expedited the distribution of over 2,000 repair parts via truck or plane to expedite maintenance efforts. Implemented daily and weekly reconciliations with supply and maintenance management of repair tickets and parts order list.
Jan 2008 - May 2008
Maintenance Management NCO
Outstanding performance during Commanding Generals Inspection. With having 6 job titles earning less than 96% in every area where in a pre-inspection 3 months earlier all fields were below 67%. Constantly staying much later than the rest of the platoon dedicated to the turnaround of assigned areas.
Jun 2006 - Jan 2008
Maintenance Management NCO
Supervised the management of 57 assets totaling $79,050,000 divided among three physical locations. Quickly established non-existing maintenance management policies and procedures among the separate locations. Immediately put into action a system that allowed the maintenance sections to conduct records and execute proper maintenance procedures. Established, networked, and executed a very efficient system of ordering, receiving, and distributing repair parts via air and/or ground to the outlying sections and platoons often having to deal with much more senior personnel. The efficiency of the process kept tanks in the fight and enabled them to continue combat operations in a continuous and strenuous combat environment.
Deployments
(1 year, 5 months)
Military Credentials
Professional Development Schools
Security Clearance
Secret
Academic Degrees
Academic Degrees
Personal Information
Interests
Information Technology
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