PO2 Austin Songer

Navy | Hospital Corpsman

Dates of Service: Jul 2008 - Jan 2015

VETERAN in IRR

67% Complete

4 Endorsements

67 Contacts

Influence Score: 13,252
4,408 out of 865,861 Veterans

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Bio

US Navy Veteran with 6 years of experience and delivering new insights into situations. Deals effectively with pressure; remains optimistic and persistent, even under adversity. Encourages creative tension and differences of opinions; resolves conflict and disagreements in a constructive manner. Accepts responsibility for mistakes. Makes effective use of technology to achieve results. HTML & CSS Developer, Blogging, Visual Basic, Microsoft Access, Microsoft Excel, Microsoft Outlook, Adobe Illustrator, Adobe Acrobat Pro, Adobe Dreamweaver, Ableton Live 9, FileMaker Pro Expert, Javascript, C# Programming, Microsoft Visio

Military Experiences

Jul 2011 - Jan 2015

Interactive Customer Evaluation Site Administrator

Lovell FHCC, NAVMED East, BUMED, Shore Commands | North Chicago, IL

ACCOMPLISHMENTS: LED CHANGE INITIATIVE. - Established and Implemented the Interactive Customer Evaluation (ICE) system and designed a plan to site initiate the ICE system within the Directorate of Fleet Medicine,followed by implementation throughout the entire Captain James A. Lovell Federal Health Care center and outlying outpatient clinics, paving the way for the Veteran Health Administration implementation. IMPLEMENTED CHANGE TO IMPROVE CUSTOMER SERVICE FEEDBACK. - The system streamlined the time that customer relation issues were resolved, thus increasing customer satisfaction by 20% and an increase in the volume of comments submitted on a monthly basis by 500%.

Jul 2011 - Jul 2014

Medical Readiness Coordinator

Lovell FHCC, NAVMED East, BUMED, Shore Commands | North Chicago, IL

Revitalized the IMR process for USSTRATCOM and implemented a new methodology for improving overall medical readiness. Envisioned a strategic plan to reverse the medical readiness of 42%. Designed a new process that improved communication with individual service members and their individual medical readiness status. As a result of this new process, we improved the medical readiness for USSTRATCOM within 12 months from 42 percent to 82 percent.

Jun 2011 - Jul 2011

LPO Medical Liaison, Physical Exams

Lovell FHCC, NAVMED East, BUMED, Shore Commands | North Chicago, IL

Improved the flow of care for patients completing the annual periodic health assessment. Analyzed the problem, interviewed patients, mapped the current process, determined the resources, needed, and ultimately with my leadership help acquire the necessary resources. With the completion of this project it resulted in a reduction of 93 minutes for patient cycle time, and 85 percent increase in First Pass Yield for the top four defects, and a complete elimination of unnecessary laboratory tests. Recaptured man-hours for personnel, and increased overall patient & staff satisfaction.

Jun 2009 - Jun 2011

Leading Petty Officer (LPO)

Physical Exams | Guam

His Extensive Knowledge of instructions makes him an expert in Physical Exams as well as in the Military Exams processing sight of which he was Leading Petty Officer. Assisted Medical provider with examinations, and administrative work for medical entry processing of military applicants for entry into all branches of the armed forces, resulting in 1200 applicants being selected for military service.