Would you buy coffee for someone who insulted you?

No I wouldn't, but in regards to this story it never really happened. How did the media get word of this story? Did the “victim” report it? The story said none of the employees remember this incident. A receipt would indicate who served this woman. If the woman was served first, how did she know exactly what they were going to order? I call BS on this whole thing.

Kill them with kindness! ;). Good way to handle folks like the two ladies.

Sure, it throws them off their game.

Kill them with kindness.

I remember listening to Penn Jillette of Penn & Teller. Anyone who has ever heard him knows he is outspoken, self-deprecating, etc, but generally honest about his flaws. He once told a story about he (when he was much younger) would talk smack about Siegfried & Roy publicly, and every time they would call (or send a note & fruit basket) and thank him for the mention. No sarcasm. Just a thanks for the publicity.

The perfect response.

Sure, kindness hurts an enemy more than telling them off.

Always a good way to handle such a situation.