What route should an AD Spouse take with an unprofessional/non-responsive recruiter?

A friend of our family is seeking to commission as a SWO. His wife is currently deployed and he reached out for some advice. The recruiting office he's been going to has exhibited some very alarming traits such as "lost paperwork, interrupting his OAR/ASTB exam, ghosting on communication" etc. He's already been forced to miss a SWO Board this year because of the office not conveying deadlines/missing requirements etc to him. I would hesitate to tell him to file an ICE comment because it is the only officer recruiter near him. The issues span from the enlisted up to the O3 he's working with. Any advice that I may be able to provide would be great.