On Line Complaint Service, are you aware of this?

Colleagues and Fellow Veterans,

Today VA, along with agency partners Defense, Education, Justice, the Consumer Financial Protection Bureau, and the Federal Trade Commission launched an online complaint system designed to collect feedback from veterans, service members and their families who experience problems with schools when using Post-9/11 GI Bill benefits and the Military Tuition Assistance Program. Military and veteran students and their family members can now submit feedback at http://www.benefits.va.gov/gibill/feedback.asp.

The initiative is part VA’s roll-out of the President’s Executive Order for Principles of Excellence and is designed to empower students and their families, ensuring they have the best information needed to make the most informed educational choices; while holding institutions of higher learning to the highest standards. By reporting schools who are failing to follow the President’s Principles of Excellence, students can help improve the school experience for themselves and other beneficiaries of military and veteran education benefit programs.

A variety of partners helped to spread the word about this new initiative, including the American Legion and Veterans of Foreign Wars (VFW). VFW called the new online system a ‘Game Changer.’ Agency amplification included a blog written by CFPB’s Holly Petraeus, Department of Education website announcement and FTC press release. News coverage of the announcement included articles from Stars and Stripes’ Leo Shane and on the AP Wire.

The new feedback system is just one in a series of new tools launched recently to help veteran and military education beneficiaries learn more about their vocational aptitudes, select an educational institution and best use their education benefits. Additional resources include:

You can help us spread the word by forwarding this email and sharing the following tweet from VA:

@DeptVetAffairs VA News Releases: Federal Agencies Partner to Protect Veterans, Service Members and their Families Using GI Bill... http://1.usa.gov/MlzWfP

V/R

Curtis L. Coy 
Deputy Under Secretary for Economic Opportunity 
Veterans Benefits Administration 
U.S. Department of Veterans Affairs 
   

Please Remember:

·         If you would like to review prior messages sent through this listserv, clickhttp://benefits.va.gov/vow/economic_opportunity.htm.

·         If you would like to research, find, access, and, in time, manage your VA benefits and personal information please visit and/or register at https://www.ebenefits.va.gov/ebenefits-portal/ebenefits.portal.

·         If you are seeking employment in the federal government, particularly the VA, our VA for Vets high-tech tools and resources can help.  Visit online at http://vaforvets.va.gov/Pages/default.aspx or call [login to see] . 

If you would like to contact us about your VA education benefits:

·         You can send us a secure email that will usually be answered within 48 hours.  You can also search for answers to frequently asked questions and register to be notified of any updates to the information. This contact method is available 24 hours a day, 7 days a week and can also be utilized worldwide.  Click here to enter the "Ask A Question" site or here to review our frequently asked questions.

·         You can call 1-888-GIBILL-1 ( [login to see] ).  This line only accepts calls from 7:00 AM - 7:00 PM central time Monday – Friday, though you are able to schedule a call back from a Customer Service Representative.