Education Institutions and Military Orders

Was your Soldier on drill status or actual orders for something?

I've had to deal with this more than I care to admit to. Couple of COA's that I've done.
A. Call the Prof(which you have been trying to).
B. I've called the Veteran Liason at the school also(best COA with best results)
C. Depending on location I've already gone directly to the school with the Soldier. Is that extreme? I don't feel so. Reason being you can get more accomplished with face to face than by a phone call.

Now what I have learned and continue to tell my Soldiers.
A. Ensure that they turn in a copy of their drill schedule to their Prof(same as civilian employees)
B. Quizzes and tests are usually on a set schedule. If they happen to fall during drill is it that difficult to excuse the Soldier for half a day?
C. Communication is obviously key between the unit leadership and the Soldier-Student.

Here's a prime example we are working thru right now with my PL. he is slotted to go to a military school in Dec. it is the only course taught for the entire year, and he really needs to attend. He also has finals during the first week of the course. I asked him if this will effect him going to the course. He told me no that all he needed was a memo and/or documentation from the unit his prof were more than willing to work with him and let him test prior.

BLUF. There is no Military reg or policy that will help in your situation. Open lines of communication is the key with enough notice for all parites involved

For your soldier:

I am fairly sure that college/learning institutes are not subject to USERRA guidelines.

I would certainly see if there is a military liaison on campus and utilize his/her advocacy. If not, use their "chain of command". That Professor answers to someone. Go to his Department Head... if no love, go to the Associate VP for Student Affairs... no love, go to Associate Provost for Academic Affairs... and so on... Make it clear that you are simply working towards your education and serving your country.

Remain polite and professional. A knifehand approach will curry no favors here.

Many college professors actually hate the military and won't do anything to help you. The only failing grade on my transcript came from missing a final because of military orders and the professor refused to reschedule the exam. He said that anyone who was stupid enough to be in the military didn't deserve any special consideration. I got an incomplete for the course which changed to an F when a year passed without me being able to complete the exam. In those days many professors encouraged students to go to Canada instead of the military.