Posted on Oct 24, 2023
Why did the VA change from a working system of applying for medical appointment travel to this BTSSS?
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Every time I apply fore travel pay through BTSSS, it takes over 6 months to get payment. Most of the time I have to call to get the system moving. It never works the way it was intended. Even the IG was involved, but nothing ever happened to get the system working right. It has been broken ever since it was started.
Posted 1 y ago
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Hey Top, lots of things are broken with the VA. I live in Denmark. After the VA went to their new security system, I can no longer log in with "Log-in DCMC". Their system requires a phone number, but their system does not support all international numbers. There is a fail in the DCMC system and they will not fix it. I can log in to Social Security site, I can log in to my U.S. bank, but DCMC will not fix their system. It took me 6 months to get to access my VA account. It wasn't until I got my Idaho Congressman involved, I finally got ID. Me to get logged in. The man with ID had to do a visual conference. I am not surprised about the travel pay. They knew there was a fail in the system when they put it in place. If you or I had done our jobs the way DCMC does their job, we would have been standing a courts martial.
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1SG Robert J. Galloway
This is very true; But, the local travel office is still a part of the VA system. 1 is 1. I don't care how you look at it.
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I so agree. I live on Maui and have to travel to Oahu for Medical. Lately I have just been paying for things myself because it is too difficult to deal with, though I do not really have the money. Being disabled, I don't always feel well enough to get the run around. It has become especially bad in the last few years.
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1SG Robert J. Galloway
You should be able to file for reimbursement either through the BTSSS, or via a paper application which should be available at the VA facility you visit; Provided you are at least 30% disabled. It is VA form 10-3542. If they do not have it, you can download it from va.gov. You will have to have an account there to access.
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The VA should be dissolved, and Tricare form of insurance established to pay the service-connected disabilities to local doctors. Some Vets have to travel 100+ miles to get a VA medical facility. Local specialist are cheaper, provide equal to better care, and your family is not having to lose time traveling with you.
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