Posted on Jul 15, 2015
"SA calls alleged military discrimination 'misunderstanding'"
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From: Kare11
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MINNEAPOLIS - A spokesperson for SuperAmerica says the company is calling an alleged incident of discrimination at a store location in Minneapolis, near the Bloomington border, a "misunderstanding."
A member of the military is accusing employees at the SA on Post Road of denying her service on Sunday, reportedly because her uniform was offensive to taxi drivers who regularly do business there.
The story blew up on social media Tuesday, with many expressing outrage at the allegations. The incident was first reported Sunday afternoon by Dave Boucha, on his Facebook page. Boucha has since deleted his original post.
KARE 11 reached out to SuperAmerica Tuesday afternoon, and at that time a spokesperson told the station that they will investigate the allegations thoroughly. That spokesperson also said training on discrimination will be mandatory for all employees at that location.
Late Tuesday, SuperAmerica released a statement saying that the investigation and extensive interviews brought those involved to the joint conclusion that service was not denied to the female member of the National Guard, and that the incident was simply a misunderstanding. The reasons why service may have been denied was not clear.
Below is SuperAmerica's statement in its entirety.
"After a thorough investigation and extensive interviews with all those involved, we have come to the joint conclusion that the incident on June 13 at the Bloomington SuperAmerica location was a misunderstanding on both parts. Service was not denied to any military personnel in full uniform. Service was allegedly denied while Caitlin was in her Air National Guard drill attire.
Jack Helmick, president of SuperAmerica stated, "We are deeply sorry if we offended Caitlin in anyway. We are active supporters of our military men and women and would never purposefully offend any of them. We are committed to addressing our customer service procedures at the Post Road store which includes serving all customers including military and women customers.
Dave Boucha commented, "I posted that Caitlin was in uniform at the time of her visit to SuperAmerica, she had her Air National Guard drill attire on at the time. I want to apologize to SuperAmerica for any misunderstanding of information that I posted to my Facebook page stating she was in full military uniform. SuperAmerica has been very diligent in their continuing investigation of this incident, and it is clear to me that they are staunch supporters of our country's military."
Collectively, we both want to thank the men and women of our military for the many sacrifices they make to ensure we remain a free country. We thank all of those that showed their support for the military during this ordeal."
http://www.kare11.com/story/news/2015/07/15/sa-calls-alleged-military-discrimination-misunderstanding/30181171/
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MINNEAPOLIS - A spokesperson for SuperAmerica says the company is calling an alleged incident of discrimination at a store location in Minneapolis, near the Bloomington border, a "misunderstanding."
A member of the military is accusing employees at the SA on Post Road of denying her service on Sunday, reportedly because her uniform was offensive to taxi drivers who regularly do business there.
The story blew up on social media Tuesday, with many expressing outrage at the allegations. The incident was first reported Sunday afternoon by Dave Boucha, on his Facebook page. Boucha has since deleted his original post.
KARE 11 reached out to SuperAmerica Tuesday afternoon, and at that time a spokesperson told the station that they will investigate the allegations thoroughly. That spokesperson also said training on discrimination will be mandatory for all employees at that location.
Late Tuesday, SuperAmerica released a statement saying that the investigation and extensive interviews brought those involved to the joint conclusion that service was not denied to the female member of the National Guard, and that the incident was simply a misunderstanding. The reasons why service may have been denied was not clear.
Below is SuperAmerica's statement in its entirety.
"After a thorough investigation and extensive interviews with all those involved, we have come to the joint conclusion that the incident on June 13 at the Bloomington SuperAmerica location was a misunderstanding on both parts. Service was not denied to any military personnel in full uniform. Service was allegedly denied while Caitlin was in her Air National Guard drill attire.
Jack Helmick, president of SuperAmerica stated, "We are deeply sorry if we offended Caitlin in anyway. We are active supporters of our military men and women and would never purposefully offend any of them. We are committed to addressing our customer service procedures at the Post Road store which includes serving all customers including military and women customers.
Dave Boucha commented, "I posted that Caitlin was in uniform at the time of her visit to SuperAmerica, she had her Air National Guard drill attire on at the time. I want to apologize to SuperAmerica for any misunderstanding of information that I posted to my Facebook page stating she was in full military uniform. SuperAmerica has been very diligent in their continuing investigation of this incident, and it is clear to me that they are staunch supporters of our country's military."
Collectively, we both want to thank the men and women of our military for the many sacrifices they make to ensure we remain a free country. We thank all of those that showed their support for the military during this ordeal."
http://www.kare11.com/story/news/2015/07/15/sa-calls-alleged-military-discrimination-misunderstanding/30181171/
Posted in these groups: 
Discrimination
Discrimination
Posted >1 y ago
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The Post Road (POST ROAD! As in the Post Road of Fort Snelling, a stone's throw from the National Cemetery there) Super America is a place where at any given time, you'll find a half dozen or so taxi cabs awaiting dispatch. The drivers mostly just sit in the parking lot, drink coffee, and socialize. Many are Somali. It is close to the MSP Airport, also built in the former grounds of the old fort. There is a small Air National Guard and Air Force Reserve garrison nearby, and the Officer's Club is across the highway from it. If they had a clerk refuse service for this reason, it would be monumentally bad for business.
Most likely they had a clerk who made a poor choice.
Most likely they had a clerk who made a poor choice.
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So where was the misunderstanding? I read the article and maybe I missed it, but was she denied service at all?
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