Does anyone have a status update on the GIMS system?

Good evening, I’m posting on behalf of my spouse.... He attended drill over the weekend and he is still looking for answers on his six year reenlistment bonus. He has valid confirmation of a passing APFT score, as well as height & weight, also, he’s never been late nor missed a drill. So, it’s safe to say he’s done everything right. Apparently, we’re just waiting for this system to start up. The only information he gets during drill is that “The system is down, wait X amount of days.” EVERY drill, it’s the same thing. The thing is, we’ve been told to wait X amount of days for months! It’s literally a hurry up and wait type of thing. He loves the Military. He was 19 when he joined and he’s now 26. He still shows the same love toward the Military even today. Also, he’s starting to feel depressed about the bonus situation because he was supposed to receive it months in advance before this system even shut down. He’s made several phones to different departments, he’s talked to higher authority and still.... nothing. With that being said, if anyone has any information at all so I can fill him in on it, that would be wonderful! It’ll make me wife of the year! Thank you.