Is Veteran Health Administration doing their best servicing our veterans?

As always there are people who will bend over backwards to help you and there are people being paid to do nothing. There are issues with red tape in most government agencies that can be counterproductive. That is when you find out who will help you and who will not.

- From a macro/enterprise perspective: absolutely not. Several things need to be looked at, improved, and/or changed such as: processes, procedures, systems, rules, budget, ratio of providers to admin personnel, etc.
- From a micro/individual provider perspective: I am sure there are pockets of excellence of VA personnel who do their best. There is, however, evidence of personnel who not only do not but are incompetent at best, criminal at worst. The question becomes how to protect and promote the good ones while quickly getting rid of the bad ones. Firing a criminal or incompetent person in the VA seems to require an 11th commandment from God or an act of Congress and maybe both.
- From a customer perspective. Beauty, or in this case customer service, is in the eye of the beholder. The only thing I have used the VA for thus far has been to leverage portions of my GI Bill. Not ineffective but certainly not pleasant or easy either.

To answer this, i would have to say no. I am a VHA employee who is very frustrated with some processes. That is all i can say for now. I am going to go through the proper channels and probably have to use the Whistleblower Protection Act with what i have to say so i don't lose my job.