Thoughts on GCSS Army?

We have been using it for about 8 months now and overall the experience has been so-so. The initial fielding we received at the SSA I work at was horrible. The fielding team's knowledge is minimal and any issues you run into during the "right seat ride" better be super simple or you wont get a resolution, at least we didn't. For the 2 weeks they were here it just felt like we were pretty much on our own to learn the system, luckily we had coordinated earlier to do some OJT with another unit on post that had been using it for over a year and that helped immensely. I think the intention behind GCSS Army is good, but just like every initial fielding of a STAMIS system it has a lot of kinks to work out. I highly recommend getting some hands on with the system waaay before your actual fielding. The system itself is not intuitive at all and provides significantly more info onscreen than PVT Snuffy will ever need and in my opinion only serves to over complicate the receipt and issue process. Having been using it for a while now I can appreciate some of the tracking capabilities it includes I just wish it was more intuitive. Also on a side note, thanks for posing a question other than politics/personal opinion.

DoD needs its own software division. The government contracting and specification regs makes the process take to long to get any useful software out to the target audience in a meaningful amount of time. Look how long it takes to get a new aircraft or weapons system into SMs hands, and the same process is used for software development. By the time the software gets from the drawing board out to a computer near you, the manual process and governing regs have probably changed enough to render it obsolete. Software needs a DoD security and object based framework - something similar to Microsoft's framework - as a base platform for all apps to make development, integration, compatibility and deployment easier. The process also needs REAL & REAL-TIME input (can't rely solely on retired military in paid government contracting positions whose point of view and data may be out of date) during the development stage to make systems successful, timely and relevant.

Where do I start? We just got on Wave - 2 and it has been a nightmare. We had one week of training and everyone expects us to be experts. We now have to issue our bench stock to work orders and it is taking us a long time to do it. We opened help tickets for an issue we were having and the person who was supposed to help asked me jokingly "what do you want me to do about it". Not funny. Then he said "I really can't help you because I don't know what is causing your problem and I don't know how to fix it. So just keep clicking enter and you will be able to clear your screen".

It might be a great system for some. But for our supply office it's not good at the moment.
Our maintenance personnel need/want their bench stock ASAP and we have to process all these transactions in gcss-a before we can give it to them.
We were able to receive and issue all our parts within the day now we leave for the day and we have stacks of parts slips and parts that have not been issued because it's so time consuming.
I don't think I have ever felt so frustrated in my life. I even dream about gcss-army at night.
I know it will be some time before we are able to function properly as all systems do. I just wish we had more training from the beginning.