Posted on Oct 22, 2023
Fixes could cut months off wait for vets’ fire-damaged service records
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Fixes could cut months off wait for vets’ fire-damaged service records
By Leo Shane III
Oct 20, 10:40 AM
A 1973 fire at the National Personnel Records Center in St. Louis, Missouri, damaged nearly 18 million military personnel records. (National Archives)
Frequent mistakes by veterans benefits staffers are adding months of waiting time in some routine record requests made by elderly veterans, a department watchdog warned this week.
Officials from the Veterans Affairs Inspector General’s office said improvements in training and protocols could cut down those wait times by several months, but only if VA leaders put more emphasis on fixing the problem.
PO1 William "Chip" Nagel SSG Michael Noll Lt Col John (Jack) Christensen Cpl Vic Burk SGT Charlie Lee] Sgt (Join to see) PV2 Larry Sellnow SPC (Join to see) Amn Dale Preisach SGT Ruben Lozada 1SG Patrick Burke PO2 Marco Monsalve Lt Col Charlie Brown Maj Kim Patterson] SFC Ralph E Kelley SPC (Join to see) SSG William Jones Maj Ronald Scarpa SSG Paul Endes PO1 Lyndon Thomas
Fixes could cut months off wait for vets’ fire-damaged service records
By Leo Shane III
Oct 20, 10:40 AM
A 1973 fire at the National Personnel Records Center in St. Louis, Missouri, damaged nearly 18 million military personnel records. (National Archives)
Frequent mistakes by veterans benefits staffers are adding months of waiting time in some routine record requests made by elderly veterans, a department watchdog warned this week.
Officials from the Veterans Affairs Inspector General’s office said improvements in training and protocols could cut down those wait times by several months, but only if VA leaders put more emphasis on fixing the problem.
PO1 William "Chip" Nagel SSG Michael Noll Lt Col John (Jack) Christensen Cpl Vic Burk SGT Charlie Lee] Sgt (Join to see) PV2 Larry Sellnow SPC (Join to see) Amn Dale Preisach SGT Ruben Lozada 1SG Patrick Burke PO2 Marco Monsalve Lt Col Charlie Brown Maj Kim Patterson] SFC Ralph E Kelley SPC (Join to see) SSG William Jones Maj Ronald Scarpa SSG Paul Endes PO1 Lyndon Thomas
Fixes could cut months off wait for vets’ fire-damaged service records
Posted from armytimes.com
Medical
Disabled Veterans
Veterans Affairs (VA)
Posted 1 y ago
Responses: 2
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