Why do I need to set aside 2-4 hours if I want to contact my VA clinic or my local VA hospital?

2022-10-27T15:10:32-04:00

Even then I often do not reach anyone, nor can I leave a message. For over a year I have been told that the delay is due to "we are experiencing a greater than normal number of calls." What is the basis for normal? 1995?

Response by SSgt Christophe Murphy made Oct 27 at 2022 3:18 PM

2022-10-27T15:18:46-04:00

What are you trying to get done? Have you sent the office you are contacting an email through the secure messaging system on the Health EVET system? I use it most of the time and they will respond back or call me directly. Saves time instead of calling in

Response by COL Randall C. made Oct 27 at 2022 3:26 PM

2022-10-27T15:26:57-04:00

I assume this is just you venting (understandable) and not expecting a real answer.

However, when I talk with the VA I have a lot more success using VA messaging and sending a message to my primary care provider (his nurse reads it and usually calls me back anywhere from a few minutes to a few hours later).

Response by LTC Private RallyPoint Member made Oct 27 at 2022 3:30 PM

2022-10-27T15:30:34-04:00

Simple, because you don't have the choice to be covered by the VA at an open market provider. If the VA had to complete for your business, they would.

Response by SGT Private RallyPoint Member made Oct 28 at 2022 9:02 AM

2022-10-28T09:02:04-04:00

Simply because you are not the only patient they see

Response by Lt Col Jim Coe made Oct 28 at 2022 10:50 AM

2022-10-28T10:50:31-04:00

Agree with those in this string that recommend some type of messaging. My daughter works for VA. They are short employees at her location I’m not surprised to hear they may take a long time to answer the phone. The communication principle here is messaging is content sensitive, not time sensitive. The receiver can read and act on a message based on their schedule. A phone call is time sensitive requiring the receiver to act on your schedule. Messaging works better when the receiver is very busy.

Response by SPC James Neidig made Oct 30 at 2022 1:59 AM

2022-10-30T01:59:10-04:00

I Have Never Had A Problem Contacting The VAMC Martinsburg To Get An Appointment,
If I Need To Contact Any Of My Doctors Directly I Use “ My Healthy Vet “ Usually If It’s Mon-Fri
8-4:30 I Get A Response Within An Hour Either By Email Or A Phone Call

Response by CSM Darieus ZaGara made Oct 30 at 2022 6:50 AM

2022-10-30T06:50:10-04:00

If you are having that much trouble I would report it to the pre t Hospital in your region. Also, why not just drive to the clinic if it is that important.