Why do credit bureaus seemingly employ so many foreigners with english as a second language?

SGT Private RallyPoint Member — Mon, 06 Feb 2017 16:36:11 -0500

Response by SGT(P) Private RallyPoint Member made Feb 6 at 2017 4:37 PM

SGT(P) Private RallyPoint Member — Mon, 06 Feb 2017 16:37:56 -0500

Because most of their calling centers are not even located in the US...

Response by SFC Michael Jackson, MBA made Feb 6 at 2017 4:41 PM

SFC Michael Jackson, MBA — Mon, 06 Feb 2017 16:41:54 -0500

1. It's cheaper labor to hire foreign In many cases, even if a company paid for language training
2. Times Zones, the varying time zones make it easier to provide services at convenient times for the customer

Response by MSG Private RallyPoint Member made Feb 6 at 2017 4:42 PM

MSG Private RallyPoint Member — Mon, 06 Feb 2017 16:42:24 -0500

Cheaper labor force.

Response by PO1 Brian Austin made Feb 6 at 2017 4:57 PM

PO1 Brian Austin — Mon, 06 Feb 2017 16:57:45 -0500

Cheap labor. Always the bottom line.
Most will get language training to try to "lose" their accent and to speak "properly".

Response by LTC John Shaw made Feb 6 at 2017 8:43 PM

LTC John Shaw — Mon, 06 Feb 2017 20:43:24 -0500

The credit bureaus don't make money from the service, so it is viewed as a cost, not a revenue generation source. Since they view it as a cost verses a sales opportunity they look for the cheapest cost of labor with acceptable level of English speaking skills.
The call centers can be in Central or South America, they usually do better than the call centers on 2nd and 3rd shift in India or the Philippines. The cost is a third to half the cost per call than in the US. Most companies are trying to use automated Interactive Voice Response (IVR) systems and chat bots to address 'canned' answers that many customers ask.
Most the companies have a limited number of US call center reps for high-value customers, if they really hose up the call, sometimes you can get escalate the call and request a US call center rep.
Verizon Wireless uses only US call center reps to avoid the poor service that we have seen from outsourced call centers, but it is more expensive.

Response by SFC George Smith made Feb 6 at 2017 9:18 PM

SFC George Smith — Mon, 06 Feb 2017 21:18:49 -0500

because they are Cheap and can easily be intimidated... and they are usually out-sourced to a 3rd world Country ...