SGT Private RallyPoint Member 2317910 <div class="images-v2-count-0"></div> 2017-02-06T16:36:11-05:00 SGT Private RallyPoint Member 2317910

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2017-02-06T16:36:11-05:00 2017-02-06T16:36:11-05:00 SGT(P) Private RallyPoint Member 2317916

<div class="images-v2-count-0"></div>Because most of their calling centers are not even located in the US...

2017-02-06T16:37:56-05:00 2017-02-06T16:37:56-05:00 SFC Michael Jackson, MBA 2317927

<div class="images-v2-count-0"></div>1. It&#39;s cheaper labor to hire foreign In many cases, even if a company paid for language training<br />2. Times Zones, the varying time zones make it easier to provide services at convenient times for the customer

2017-02-06T16:41:54-05:00 2017-02-06T16:41:54-05:00 MSG Private RallyPoint Member 2317930

<div class="images-v2-count-0"></div>Cheaper labor force.

2017-02-06T16:42:24-05:00 2017-02-06T16:42:24-05:00 PO1 Brian Austin 2317974

<div class="images-v2-count-0"></div>Cheap labor. Always the bottom line. <br />Most will get language training to try to &quot;lose&quot; their accent and to speak &quot;properly&quot;.

2017-02-06T16:57:45-05:00 2017-02-06T16:57:45-05:00 LTC John Shaw 2318457

<div class="images-v2-count-0"></div>The credit bureaus don&#39;t make money from the service, so it is viewed as a cost, not a revenue generation source. Since they view it as a cost verses a sales opportunity they look for the cheapest cost of labor with acceptable level of English speaking skills. <br />The call centers can be in Central or South America, they usually do better than the call centers on 2nd and 3rd shift in India or the Philippines. The cost is a third to half the cost per call than in the US. Most companies are trying to use automated Interactive Voice Response (IVR) systems and chat bots to address &#39;canned&#39; answers that many customers ask. <br />Most the companies have a limited number of US call center reps for high-value customers, if they really hose up the call, sometimes you can get escalate the call and request a US call center rep.<br />Verizon Wireless uses only US call center reps to avoid the poor service that we have seen from outsourced call centers, but it is more expensive.

2017-02-06T20:43:24-05:00 2017-02-06T20:43:24-05:00 SFC George Smith 2318585

<div class="images-v2-count-0"></div>because they are Cheap and can easily be intimidated... and they are usually out-sourced to a 3rd world Country ...

2017-02-06T21:18:49-05:00 2017-02-06T21:18:49-05:00 2017-02-06T16:36:11-05:00