What is your pet peeve with helpdesks?

LTC Private RallyPoint Member — Thu, 12 Feb 2015 09:14:00 -0500

I have been on hold now for 55 minutes and just hearing the "if you'd like submit a ticket online". Well if I could do that I would not be calling....

What are your helpdesk pet perves?

Response by SGT Jim Z. made Feb 12 at 2015 9:16 AM

SGT Jim Z. — Thu, 12 Feb 2015 09:16:21 -0500

Yeah that is one of mine other are not providing proper status updates.

Response by MSgt Michael Durkee made Feb 12 at 2015 9:21 AM

MSgt Michael Durkee — Thu, 12 Feb 2015 09:21:57 -0500

The worst "help desk" is the VA, because you can never seem to successfully get out of the telephone menu. Just when you think you're finally going to speak with someone, a message comes on telling you that all representatives are busy...call some other time. THAT, is the most aggravating - they don't even provide the opportunity to stay on hold until the next representative is available.

Response by SFC Collin McMillion made Feb 12 at 2015 9:22 AM

SFC Collin McMillion — Thu, 12 Feb 2015 09:22:02 -0500

My pet perve........most help desk don't or can't help you so they transfer you to a different country where you can't understand what they are saying anyway!

Response by LTC Private RallyPoint Member made Feb 12 at 2015 9:25 AM

LTC Private RallyPoint Member — Thu, 12 Feb 2015 09:25:06 -0500

Agents are "standing by". I think it is rough sitting behind a desk during the week imagine standing all day!

Response by Sgt Aaron Kennedy, MS made Feb 12 at 2015 9:33 AM

Sgt Aaron Kennedy, MS — Thu, 12 Feb 2015 09:33:09 -0500

Phone trees.

Response by MSG Private RallyPoint Member made Feb 12 at 2015 9:44 AM

MSG Private RallyPoint Member — Thu, 12 Feb 2015 09:44:14 -0500

A few years ago, I had bought a Dell laptop. It was very nice. Had it for about a week when it decided to give me the blue screen of death on power up. Called the help desk and was speaking to someone in India (first massive irritation). After explaining the problem, he stated he could have me fixed in 20 mikes...........after I pay an addition 200 bucks to get it fixed. So, I told him to have a nice day and hung up. Took the 600 dollar paperweight back to the store and got a full refund.

Response by CW5 Private RallyPoint Member made Feb 12 at 2015 8:51 PM

CW5 Private RallyPoint Member — Thu, 12 Feb 2015 20:51:00 -0500

Most the time, my biggest pet peeve is that they don't speak good English. I have started asking where they are physically located. I'll work with a foreigner for help with a product I purchased in the USA, but not if they have trouble understanding me or vice versa.

Response by TSgt Joshua Copeland made Feb 12 at 2015 8:56 PM

TSgt Joshua Copeland — Thu, 12 Feb 2015 20:56:07 -0500

I own the help desk for my installation. It is thankless.

Response by SMSgt Lawrence McCarter made Sep 14 at 2019 9:59 PM

SMSgt Lawrence McCarter — Sat, 14 Sep 2019 21:59:04 -0400

Having nothing but a mechanical voice answer You, then having to repeat things they got wrong even after repeating it again ! Sometimes their system is down but its only telling You to do things which even if You do still don't reach a live person. I should get paid for the time I'm wasting being on hold.