What can someone do if their USAA account is locked while they are in South Korea?

2021-08-14T08:56:19-04:00

Hi, Im currently stationed in Camp Humphries South Korea. all my debit and credit cards are locked for some reason. (yes, i did tell USAA i was traveling outside of US.). ive tried getting ahold of USAA, but they need verification via phone number, but anyone who has been to Korea knows that American phone numbers dont work in Korea so i had to get a Korean number. I also dont know my email password associated with my USAA account because i just got out of AIT and havent used that email in almost a year. USAA told me to verify my account by going to http://www.usaa.com/verify. I went there and the website wont process my request for some reason.... Can anybody please give me advice on what i should do, or a phone number I could reach to resolve this issue.
thankyou so much!!

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Response by CW2 Private RallyPoint Member made Aug 14 at 2021 5:43 PM

2021-08-14T17:43:19-04:00

My recommendation is putting your original SIM back in your phone, and reactivating your original plan if you have it on hold, data roaming should allow you to receive texts/calls. Worth a shot, could be wrong.

Response by SFC Private RallyPoint Member made Aug 15 at 2021 7:13 AM

2021-08-15T07:13:38-04:00

1-800-531-USAA. Call them and tell them your situation. They are pretty good at helping you out with something like that.

Response by 1SG Daniel Sutczak made Aug 16 at 2021 7:22 PM

2021-08-16T19:22:31-04:00

Here are USAA South Korea numbers for banking you can try if you can’t get through using the USA number:
Phone Number
ONSE
008 [login to see] 0
DACOM
002 [login to see] 0
KTA
00 [login to see] 0

Response by SSG(P) Private RallyPoint Member made Aug 25 at 2021 11:39 AM

2021-08-25T11:39:53-04:00

I know a ton of people that had issues with USAA just not working in Korea. I ended up switching banks, and never had an issue with Chase. There’s also Navy Fed on Camp Humphreys that you can use. Sad to say it’s been a common problem and just switching banks for a year may be easier.