Verification issues

2015-01-26T13:08:29-05:00

Okay, so I am new to this whole thing. Not to mention I am not real technologically inclined. But I am wondering if anyone else has experienced verification issues? I've tried to enter my SSN and DOB, but it just keeps telling that they're unable to verify me. I've been vouched for by two battle buddies, but I am still running into the same errors. Any ideas?

Response by LTC Stephen C. made Jan 26 at 2015 1:21 PM

2015-01-26T13:21:02-05:00

CPL Zachariah Chitwood, I simply emailed some verification information and that worked. Click on Support in the Arrow down box next to your name in the upper right corner. Then click on Email Us over on the right side. It allows you to include attachments.

Response by PV2 Private RallyPoint Member made Jan 26 at 2015 1:35 PM

2015-01-26T13:35:37-05:00

I scanned my honorable discharge certificate and emailed and that worked for me. Please follow what LTC Stephen C. said. They are very responsive and will help you. Good luck and welcome to RallyPoint CPL Zachariah Chitwood!

Response by SGT Marvin "Dave" Bigham made Jan 26 at 2015 1:50 PM

2015-01-26T13:50:34-05:00

I've had a few buddies have the same problem and they got the same advice you just got. Give it a shot... but remember to give them a little time. These poor guys ARE working with government records and we all know how FAST (not) those move...
Welcome to RP, Zach!

Response by LTC Private RallyPoint Member made Jan 26 at 2015 1:57 PM

2015-01-26T13:57:41-05:00

CPL Zachariah Chitwood, I read another thread discussing the RP administrators also being behind in their approvals due to the high numbers joining.
Welcome!

Response by PO3 Private RallyPoint Member made Jan 26 at 2015 2:03 PM

2015-01-26T14:03:03-05:00

It took me three or four tries to get verified. Finally I picked a date in the middle of my enlistment and it worked. I think that trying to pick your enlistment date can be the mistake. There's other ways to verify though.

Response by MAJ Laurie H. made Jan 26 at 2015 8:15 PM

2015-01-26T20:15:06-05:00

Thanks for bringing this to my attention SFC Mark Merino!

Zach - If you're unable to verify with your SSN and DOB, TroopID may have been unable to locate your record. Make sure you are using the legal name on your military record and, if using a service date, a date you were on active duty orders (doesn't need to be your entry date)

As for being vouched for by other members, only trusted members that verify with their service record are able to vouch for others. Your battle buddies may have been verified in a different way.

As an alternative, you can submit a photo or scan of an old ID, VA ID, DD214 (with redacted SSN if you wish), orders, an award, etc. to [login to see] . Any document we can use to confirm you served. This option will no be immediate as the staff look at every document to verify.

Let me know if you continue to have trouble!