Other than an ID Card/DEERS Center who can I contact about CAC issues?

SSG Private RallyPoint Member — Fri, 12 Apr 2019 17:00:24 -0400

Just got a new CAC and I can’t log into my computer with it. I keep getting a message saying “ The domain specified is not available. Please try again later.” The ID Card Center is closed. Any idea who I can call about this?

Response by MSG Private RallyPoint Member made Apr 12 at 2019 5:02 PM

MSG Private RallyPoint Member — Fri, 12 Apr 2019 17:02:26 -0400

You need to contact the AKO Help Desk

Response by SCPO Morris Ramsey made Apr 12 at 2019 9:11 PM

SCPO Morris Ramsey — Fri, 12 Apr 2019 21:11:05 -0400

Talk to your Security Officer.

Response by SFC George Smith made Apr 12 at 2019 9:42 PM

SFC George Smith — Fri, 12 Apr 2019 21:42:50 -0400

Thanks For The Share...

Response by CSM Richard StCyr made Apr 15 at 2019 4:07 PM

CSM Richard StCyr — Mon, 15 Apr 2019 16:07:37 -0400

We use the NEC help desk. Occasionally it's a problem with the system recognizing the CAC and not the CAC itself. Hope that's helpful.