On Line Complaint Service, are you aware of this?

2014-01-31T10:31:17-05:00

Today VA, along with agency partners Defense, Education, Justice, the Consumer Financial Protection Bureau, and the Federal Trade Commission launched an online complaint system designed to collect feedback from veterans, service members and their families who experience problems with schools when using Post-9/11 GI Bill benefits and the Military Tuition Assistance Program. Military and veteran students and their family members can now submit feedback at http://www.benefits.va.gov/gibill/feedback.asp.

The initiative is part VA’s roll-out of the President’s Executive Order for Principles of Excellence and is designed to empower students and their families, ensuring they have the best information needed to make the most informed educational choices; while holding institutions of higher learning to the highest standards. By reporting schools who are failing to follow the President’s Principles of Excellence, students can help improve the school experience for themselves and other beneficiaries of military and veteran education benefit programs.

A variety of partners helped to spread the word about this new initiative, including the American Legion and Veterans of Foreign Wars (VFW). VFW called the new online system a ‘Game Changer.’ Agency amplification included a blog written by CFPB’s Holly Petraeus, Department of Education website announcement and FTC press release. News coverage of the announcement included articles from Stars and Stripes’ Leo Shane and on the AP Wire.

The offers future students steps to take when researching, choosing and attending a school.CareerScope® is a free, new tool that measures a student’s aptitude and interests through a self-administered online test, identifying potential career paths.

· You can send us a secure email that will usually be answered within 48 hours. You can also search for answers to frequently asked questions and register to be notified of any updates to the information. This contact method is available 24 hours a day, 7 days a week and can also be utilized worldwide. Click here to enter the "Ask A Question" site or here to review our frequently asked questions.

New feedback system for GI Bill and Tuition Assistance recipients >Consumer Financial Protection Bureau

In April 2012, at Fort Stewart, GA, I was privileged to watch President Obama sign Executive Order 13607: Establishing Principles of Excellence for Educational Institutions Serving Service members, Ve...

Response by SFC Robert Trodahl made Jan 31 at 2014 10:46 AM

2014-01-31T10:46:59-05:00

Thank you for the information, I will keep it in my toolbag when I retire and continue my education.

Response by MSgt Private RallyPoint Member made Feb 1 at 2014 4:03 AM

2014-02-01T04:03:22-05:00

Thanks for posting this! I have had a terrible time with using my GI Bill Top-Up! I draw $660 a class out of my GI Bill for each grad school class I take, and I have NEVER had a Top-Up request go smoothly. I had to have my Senator in Texas get involved once (Kay Bailey Hutchinson rocked!) and the last two classes I paid out of pocket ($1,320) because I couldn't get them to process my claim correctly!