Not trying to bash the VA but this has been up for months. The phone lines don't work either. Any ideas?

MSgt Jeff Linville — Tue, 20 Oct 2015 16:22:56 -0400

Does anyone know how to get any questions answered at the VA?

Response by SFC Daniel Starks made Oct 20 at 2015 4:32 PM

SFC Daniel Starks — Tue, 20 Oct 2015 16:32:31 -0400

Questions about what specifically?

Response by Sgt Aaron Kennedy, MS made Oct 20 at 2015 5:17 PM

Sgt Aaron Kennedy, MS — Tue, 20 Oct 2015 17:17:27 -0400

A few months back I tried calling the VA, I got "almost" that exact message followed by a "click" as the phone line disconnected.

Response by MAJ Ken Landgren made Oct 20 at 2015 5:34 PM

MAJ Ken Landgren — Tue, 20 Oct 2015 17:34:12 -0400

It means they are not prudent enough to check their phone numbers.

Response by PO1 Private RallyPoint Member made Oct 20 at 2015 8:51 PM

PO1 Private RallyPoint Member — Tue, 20 Oct 2015 20:51:43 -0400

What do you need to know?

Response by SFC Daniel Starks made Oct 20 at 2015 10:40 PM

SFC Daniel Starks — Tue, 20 Oct 2015 22:40:20 -0400

Due to high call volume at VA the phone will drop when capacity is exceeded. The best time to call is in the morning hours preferably when open at 7 ET

Response by Sgt Spencer Sikder made Oct 21 at 2015 12:11 PM

Sgt Spencer Sikder — Wed, 21 Oct 2015 12:11:00 -0400

Was trying to get a follow up appt from an injury they saw me on in August 16th. I called scheduling and was on hold for 53 minutes before I decided to send a MyHeathe Vet msg to my team. By the time I finished entering, I was on hold for 58 minutes and just hung up. I tried today and within about 15 minutes I was speaking with a live person. I asked for an appointment for the injury and the first available is December 15th (4 months since the injury). Of course when I finally see my provider, he will either have to order an MRI or an Orthopedic consult, how many more months do you think that will take? I'm betting on celebrating the anniversary of the injury date as the date when I finally get a plan for a fix (not necessarily fix the problem).