TSgt Michael Allen 508604 <div class="images-v2-count-0"></div>Job Posting Title<br />Branch Services Team Lead -Billings, MT<br />Work Location(s)<br />US-MT, BILLINGS<br /><br />Position Description<br />Under the general direction of ABM or Market Manager, helps lead the daily operations of the branch to ensure that tactical<br />plans are implemented to maximize sales and provide the highest levels of customer service. Assists in driving company<br />initiatives and results with the branch teams. Creates and promotes an environment where team members are empowered,<br />engaged and committed to the success of the company. Acts as business leader with members of branch leadership team.<br />PRINCIPLE DUTIES AND RESPONSIBILITIES:<br />Job leads a team, has no authority to hire and performance manage the team.<br />Job leads/supervises/manages 2-10 team members<br />Executes the Grainger Service Promise and demonstrates, by action, the company Values.<br />Provides guidance and direction regarding the day to day activities of a team of hourly team members<br />Clarifies direction for team members by effectively communicating initiatives, priorities and company strategy<br />Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety,<br />development, and operational improvements<br />Models superior selling skills and empowers team to aggressively pursue and drive sales results through daily branch<br />activities.<br />Provides frequent, direct, timely and candid feedback to reinforce or enhance skills or to update team members on their<br />progress toward meeting goals.<br />Monitor counter transactions as part of Service Observe/ Back to Basics /Quality Assurance/ and provide appropriate<br />guidance to team members.<br />Facilitates team member on-boarding and on-going training<br />Shares feedback with managers for further coaching and may recommend corrective action/counseling for team member(s)<br />Facilitates team interaction and communication<br />Plans and implements work schedules to ensure adequate productivity and staffing levels.<br />Delegates and assigns duties based on workload variance.<br />Clarifies procedures and general questions for team members<br />Continually assesses processes for improvement opportunities using Continuous Improvement methodology. Suggests and<br />implements changes to enhance defined processes and improve sales and service. Implements and helps team sustain<br />standard and stable work using the GEMBA and Vote process.<br />Utilizes sound judgment and best practices to resolve complex customer concerns.<br />Fosters open communication between local sellers, branch team and regional contact center.<br />Ensures team compliance with all regulatory issues and company policies including HAZMAT AND BBX<br />Maintains open communication with ABM and / or MM to address any issues requiring additional management intervention.<br />Escalates issues when appropriate<br />Works with key “process owners” in the branch to develop strategic improvement plans.<br />Supports company initiatives and projects. May be a “process owner” for a district level initiative<br />Serves as the “go-to person” in the absence of the MM/ABM and is an authorized key holder who opens and closes the<br />branch.<br />Possess a thorough understanding of KeepStock solutions and be able to articulate that to customers.<br />May take and respond to emergency customer calls after hours.<br />Other duties as assigned<br /><br /><br />WORK ENVIRONMENT:<br />Ability to lift 25 to 60 lbs. and/or occasionally work in difficult positions<br />Work conditions are typical of Branch or Dist Ctr Office.<br />Position reports to a ABM or a Market Manager.<br />Able to work in a fast paced changing environment<br />Significant daily interaction with team members, managers, customers, and local sellers<br />Supervises a branch team of hourly team members<br />Work is performed in an office, showroom or warehouse environment with a moderate noise level and frequent distractions.<br />Some time may be spent at customer locations in a local area.<br />Majority of time is spent standing and walking.<br />Physical requirements include reaching, grasping, climbing, standing and bending.<br />Regular use of computer, keyboard and mouse<br />Must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance<br />Able to work extended hours including weekends as required<br />Able and willing to be available for after-hours emergency calls on rotational basis<br /><br /><br />IMPACT:<br />This position has direct impact on customer retention and financial results of the branch through the execution of superior<br />customer service and operational excellence and the continuous improvement of branch processes and productivity.<br />Directly influences the work environment through positive team member relations and the creation of a focused, empowered,<br />high performance team<br />Responsible for the integrity of day to day business practices<br />Coordinates communication of business issues between the branch, regional contact center and sales teams<br /><br /><br />WORKING RELATIONSHIPS:<br />This team member will partner with customers, vendors and contractors. Internally this team member will partner with other<br />areas of the business in finding solutions for customers.<br />Position Requirements<br />High school diploma or equivalent; Bachelor’s degree preferred.<br />Must be at least 18 years old<br />Minimum 3 years customer service and sales experience.<br />2-3 years of supervisory experience in a customer service environment preferred.<br />Passion for customer service, sales and people development with an ability to energize others<br />Good interpersonal, communication and relationship building skills with internal team members and external customers.<br />Ability to adapt to shifting demands and competing priorities<br />Strong problem solving, organizational and decision-making skills with the ability to drive results<br />Ability to understand and articulate the vision of the branch to all employees<br />Ability to plan, organize and delegate work.<br />Ability to train people on processes, procedures, compliance and product knowledge<br />Demonstrated competence in the use of computers and software applications including SAP<br />Able to operate powered industrial equipment as needed.<br />Must pass a pre-employment drug screen<br /><br />If interested email me at [login to see] 2015-03-03T10:05:42-05:00 TSgt Michael Allen 508604

<div class="images-v2-count-0"></div>Job Posting Title<br />Branch Services Team Lead -Billings, MT<br />Work Location(s)<br />US-MT, BILLINGS<br /><br />Position Description<br />Under the general direction of ABM or Market Manager, helps lead the daily operations of the branch to ensure that tactical<br />plans are implemented to maximize sales and provide the highest levels of customer service. Assists in driving company<br />initiatives and results with the branch teams. Creates and promotes an environment where team members are empowered,<br />engaged and committed to the success of the company. Acts as business leader with members of branch leadership team.<br />PRINCIPLE DUTIES AND RESPONSIBILITIES:<br />Job leads a team, has no authority to hire and performance manage the team.<br />Job leads/supervises/manages 2-10 team members<br />Executes the Grainger Service Promise and demonstrates, by action, the company Values.<br />Provides guidance and direction regarding the day to day activities of a team of hourly team members<br />Clarifies direction for team members by effectively communicating initiatives, priorities and company strategy<br />Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety,<br />development, and operational improvements<br />Models superior selling skills and empowers team to aggressively pursue and drive sales results through daily branch<br />activities.<br />Provides frequent, direct, timely and candid feedback to reinforce or enhance skills or to update team members on their<br />progress toward meeting goals.<br />Monitor counter transactions as part of Service Observe/ Back to Basics /Quality Assurance/ and provide appropriate<br />guidance to team members.<br />Facilitates team member on-boarding and on-going training<br />Shares feedback with managers for further coaching and may recommend corrective action/counseling for team member(s)<br />Facilitates team interaction and communication<br />Plans and implements work schedules to ensure adequate productivity and staffing levels.<br />Delegates and assigns duties based on workload variance.<br />Clarifies procedures and general questions for team members<br />Continually assesses processes for improvement opportunities using Continuous Improvement methodology. Suggests and<br />implements changes to enhance defined processes and improve sales and service. Implements and helps team sustain<br />standard and stable work using the GEMBA and Vote process.<br />Utilizes sound judgment and best practices to resolve complex customer concerns.<br />Fosters open communication between local sellers, branch team and regional contact center.<br />Ensures team compliance with all regulatory issues and company policies including HAZMAT AND BBX<br />Maintains open communication with ABM and / or MM to address any issues requiring additional management intervention.<br />Escalates issues when appropriate<br />Works with key “process owners” in the branch to develop strategic improvement plans.<br />Supports company initiatives and projects. May be a “process owner” for a district level initiative<br />Serves as the “go-to person” in the absence of the MM/ABM and is an authorized key holder who opens and closes the<br />branch.<br />Possess a thorough understanding of KeepStock solutions and be able to articulate that to customers.<br />May take and respond to emergency customer calls after hours.<br />Other duties as assigned<br /><br /><br />WORK ENVIRONMENT:<br />Ability to lift 25 to 60 lbs. and/or occasionally work in difficult positions<br />Work conditions are typical of Branch or Dist Ctr Office.<br />Position reports to a ABM or a Market Manager.<br />Able to work in a fast paced changing environment<br />Significant daily interaction with team members, managers, customers, and local sellers<br />Supervises a branch team of hourly team members<br />Work is performed in an office, showroom or warehouse environment with a moderate noise level and frequent distractions.<br />Some time may be spent at customer locations in a local area.<br />Majority of time is spent standing and walking.<br />Physical requirements include reaching, grasping, climbing, standing and bending.<br />Regular use of computer, keyboard and mouse<br />Must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance<br />Able to work extended hours including weekends as required<br />Able and willing to be available for after-hours emergency calls on rotational basis<br /><br /><br />IMPACT:<br />This position has direct impact on customer retention and financial results of the branch through the execution of superior<br />customer service and operational excellence and the continuous improvement of branch processes and productivity.<br />Directly influences the work environment through positive team member relations and the creation of a focused, empowered,<br />high performance team<br />Responsible for the integrity of day to day business practices<br />Coordinates communication of business issues between the branch, regional contact center and sales teams<br /><br /><br />WORKING RELATIONSHIPS:<br />This team member will partner with customers, vendors and contractors. Internally this team member will partner with other<br />areas of the business in finding solutions for customers.<br />Position Requirements<br />High school diploma or equivalent; Bachelor’s degree preferred.<br />Must be at least 18 years old<br />Minimum 3 years customer service and sales experience.<br />2-3 years of supervisory experience in a customer service environment preferred.<br />Passion for customer service, sales and people development with an ability to energize others<br />Good interpersonal, communication and relationship building skills with internal team members and external customers.<br />Ability to adapt to shifting demands and competing priorities<br />Strong problem solving, organizational and decision-making skills with the ability to drive results<br />Ability to understand and articulate the vision of the branch to all employees<br />Ability to plan, organize and delegate work.<br />Ability to train people on processes, procedures, compliance and product knowledge<br />Demonstrated competence in the use of computers and software applications including SAP<br />Able to operate powered industrial equipment as needed.<br />Must pass a pre-employment drug screen<br /><br />If interested email me at [login to see]

2015-03-03T10:05:42-05:00 2015-03-03T10:05:42-05:00 SFC Wesley Arnold, Jr 993473

<div class="images-v2-count-0"></div>Have you checked USAJOBS.com or VA Jobs (va.gov/jobs)

2015-09-25T12:40:22-04:00 2015-09-25T12:40:22-04:00 2015-03-03T10:05:42-05:00