I was in the Marines, where I could "request mast" to jump the chain of command on issues that couldn't be resolved. What is the Army method? https://www.rallypoint.com/answers/i-was-in-the-marines-where-i-could-request-mast-to-jump-the-chain-of-command-on-issues-that-couldn-t-be-resolved-what-is-the-army-method <div class="images-v2-count-0"></div> Mon, 12 Feb 2018 09:39:01 -0500 I was in the Marines, where I could "request mast" to jump the chain of command on issues that couldn't be resolved. What is the Army method? https://www.rallypoint.com/answers/i-was-in-the-marines-where-i-could-request-mast-to-jump-the-chain-of-command-on-issues-that-couldn-t-be-resolved-what-is-the-army-method <div class="images-v2-count-0"></div> SPC Private RallyPoint Member Mon, 12 Feb 2018 09:39:01 -0500 2018-02-12T09:39:01-05:00 Response by CSM Thomas McGarry made Feb 12 at 2018 10:10 AM https://www.rallypoint.com/answers/i-was-in-the-marines-where-i-could-request-mast-to-jump-the-chain-of-command-on-issues-that-couldn-t-be-resolved-what-is-the-army-method?n=3346358&urlhash=3346358 <div class="images-v2-count-0"></div>It&#39;s called the IG (Inspector General) or the Commander&#39;s open door policy. I would encourage you to exhaust all channels before jumping the chain as it&#39;s a great way to get noticed. CSM Thomas McGarry Mon, 12 Feb 2018 10:10:24 -0500 2018-02-12T10:10:24-05:00 Response by CPT Private RallyPoint Member made Feb 12 at 2018 12:06 PM https://www.rallypoint.com/answers/i-was-in-the-marines-where-i-could-request-mast-to-jump-the-chain-of-command-on-issues-that-couldn-t-be-resolved-what-is-the-army-method?n=3346805&urlhash=3346805 <div class="images-v2-count-0"></div>In the Army we have the Open Door Policy. Here is an example of one. Every unit should have one posted. I would review it and then use that to address any issues you have. If you decide to use the Open Door Policy you will have to notify your leadership that you will be. They can&#39;t stop you. If they do then you should go straight to the IG. But first I would try to use the Open Door Policy first. Too many soldiers go straight to the IG. All they will do is check if your unit is in policy. If you didn&#39;t use the Open Door then they may just ignore your situation due to there still being means to resolve the issue at your unit&#39;s level. <br /><br /><a target="_blank" href="http://www.tradoc.army.mil/SGS/CMDPolicyletters/Policy%20Letter%202,%20Commander&#39;s%20Open%20Door.pdf">http://www.tradoc.army.mil/SGS/CMDPolicyletters/Policy%20Letter%202,%20Commander&#39;s%20Open%20Door.pdf</a> <div class="pta-link-card answers-template-image type-default"> <div class="pta-link-card-picture"> </div> <div class="pta-link-card-content"> <p class="pta-link-card-title"> <a target="blank" href="http://www.tradoc.army.mil/SGS/CMDPolicyletters/Policy%20Letter%202">Policy%20Letter%202</a> </p> <p class="pta-link-card-description"></p> </div> <div class="clearfix"></div> </div> CPT Private RallyPoint Member Mon, 12 Feb 2018 12:06:52 -0500 2018-02-12T12:06:52-05:00 Response by CSM Darieus ZaGara made Feb 12 at 2018 4:29 PM https://www.rallypoint.com/answers/i-was-in-the-marines-where-i-could-request-mast-to-jump-the-chain-of-command-on-issues-that-couldn-t-be-resolved-what-is-the-army-method?n=3347744&urlhash=3347744 <div class="images-v2-count-0"></div>I concur with my fellow CSM. Best bet is to go one chain above that with the issue. However, you do this only after you have attempted to work through it with your local chain of command. CSM Darieus ZaGara Mon, 12 Feb 2018 16:29:31 -0500 2018-02-12T16:29:31-05:00 Response by SGM Bill Frazer made Feb 12 at 2018 8:37 PM https://www.rallypoint.com/answers/i-was-in-the-marines-where-i-could-request-mast-to-jump-the-chain-of-command-on-issues-that-couldn-t-be-resolved-what-is-the-army-method?n=3348384&urlhash=3348384 <div class="images-v2-count-0"></div>Commander&#39;s Open Door Policy SGM Bill Frazer Mon, 12 Feb 2018 20:37:16 -0500 2018-02-12T20:37:16-05:00 Response by SGT Private RallyPoint Member made Mar 30 at 2019 7:40 PM https://www.rallypoint.com/answers/i-was-in-the-marines-where-i-could-request-mast-to-jump-the-chain-of-command-on-issues-that-couldn-t-be-resolved-what-is-the-army-method?n=4499206&urlhash=4499206 <div class="images-v2-count-0"></div>Was there ever a conclusion to this problem, in the same situation SGT Private RallyPoint Member Sat, 30 Mar 2019 19:40:17 -0400 2019-03-30T19:40:17-04:00 2018-02-12T09:39:01-05:00