How important is the ITIL cert in the real world? This is good knowledge base but using it is way above our level in the Army.

CW2 Private RallyPoint Member — Thu, 09 Apr 2015 02:22:50 -0400

Response by CW2 Private RallyPoint Member made Apr 9 at 2015 2:37 AM

CW2 Private RallyPoint Member — Thu, 09 Apr 2015 02:37:43 -0400

I am familiar with the process and get to see it everyday through a program called Remedy. This is mostly contracted out at the level it is being implemented and administered.

In our class for this, the instructors told us it is very important and a lot of companies are looking for it. I just want to see if anyone has any first hand experience using it or getting hired based on it.

Response by SFC Alehandra Philip made Apr 9 at 2015 6:35 AM

SFC Alehandra Philip — Thu, 09 Apr 2015 06:35:17 -0400

I have the Cert, but honestly I don't really use it that much on AD.

Response by SSG Private RallyPoint Member made Apr 9 at 2015 7:59 AM

SSG Private RallyPoint Member — Thu, 09 Apr 2015 07:59:13 -0400

I have it. It was due me getting a Remedy account. I believe all contractors I work with have it also.

Response by SGT Dylan Epp made Apr 9 at 2015 8:44 AM

SGT Dylan Epp — Thu, 09 Apr 2015 08:44:48 -0400

I've never even heard of this cert...pardon my ignorance but is it ran through comptia?

Response by SSG Christopher Parrish made Apr 10 at 2015 11:19 AM

SSG Christopher Parrish — Fri, 10 Apr 2015 11:19:37 -0400

The ITIL Foundation is just that, a foundational exam. The real meat comes in when you set your goal towards a specific practice within the ITIL framework. I for example, and focusing on Service Delivery as a current Problem Manager and moving over to become a Global NOC Manager in a few weeks.

Keep in mind, ITIL is a framework and a set of guidelines that are designed to give you what you need to review and assess scenarios and build a relevant process and procedures around that situation.

Response by CW5 Andrew J. Foreman made Jun 3 at 2016 11:49 PM

CW5 Andrew J. Foreman — Fri, 03 Jun 2016 23:49:17 -0400

It really depends on the company you are applying for. If you are looking to work IT process improvement it adds to the resume. ITIL Foundations is a good start.

Response by SGM Private RallyPoint Member made Aug 4 at 2016 3:49 PM

SGM Private RallyPoint Member — Thu, 04 Aug 2016 15:49:13 -0400

We use it and have been certified in the National Guard (Illinois). I look at these programs as useful but with a shelf life until cooperate America finds something else. Before we were sent to get our black-belt certificatation in Lean Sig Sigma. That lasted for awhile and we stopped using it. Leadership is the driving force behind any of those programs

Response by SSG Private RallyPoint Member made Oct 7 at 2016 2:04 PM

SSG Private RallyPoint Member — Fri, 07 Oct 2016 14:04:16 -0400

Great Question. I just picked mine up at Phoenix TS. I'm debating pursuing more ITIL courses or going PMP route.

Response by CPT Private RallyPoint Member made Aug 4 at 2022 5:49 AM

CPT Private RallyPoint Member — Thu, 04 Aug 2022 05:49:31 -0400

It depends on the organization - personally I have found having an knowledge of ITIL frustrating as you see so many violations of the process that create issues that wouldn't exist if the process was followed.

Most organizations that are looking to use ITIL will train new hires on ITIL and budget that - so while you might have a leg up in these positions it is rarely a deal breaker by any means if you don't.