How can I get a direct transfer setup between the VA and my overseas school?

2020-10-19T05:55:54-04:00

My college USIU-Africa in Nairobi, Kenya has not received two semesters of tuition payments from the VA. Therefore, I am unable to continue taking classes, because of the debt. The issue stems from the payments being set by snail-mail. Checks sent by mail to the school is a slow and unreliable way to pay for tuition. It would be best to send tuition via direct transfer.

I have been in communication with a financial aid officer at USIU. She has been calling the VA to attempt to remedy the situation. Her name is Catherine Karanja and can be contacted at: [login to see] .ke I have also sent snail mail to the Buffalo Regional Office explaining the issue, but have not received a reply. I do not know what else I should do to fix this problem. I have tried the VA "Ask a Question" avenue before without any luck. Please help.

Response by SSgt Christophe Murphy made Oct 19 at 2020 8:19 AM

2020-10-19T08:19:28-04:00

I would call them directly to get this sorted out.
888-GIBILL- [login to see] ) between 7 a.m. - 6 p.m. Central Time, Monday-Friday
You can also log into ebenefits to see if the payments were being sent to the school to ensure you know where the point of friction is.