Has anyone successfully filed a claim for missing parts during a PCS move?

2016-10-22T23:11:20-04:00

I recently PCS'ed and the movers were HORRIBLE. In addition to $500 damage to our floors several boxes were horribly packed and/or mislabeled. As we unpack we've also noticed that parts are missing from some of our items including the cords to our TVs. Since these parts were not specifically listed on the inventory can we still put in some type of claim since they will need to be replaced?

Response by SGM Steve Wettstein made Oct 22 at 2016 11:23 PM

2016-10-22T23:23:24-04:00

CPT Private RallyPoint Member Yes. Fill just like a normal claim for damage. On one of my moves they lost the hardware to a table and had to buy me a new one. My claim might have been a little easier than what you are going through. I had a box that was labeled hardware. I would get with claims and get some guidance from them.

Response by Sgt Sal Hirto made Oct 23 at 2016 7:11 AM

2016-10-23T07:11:48-04:00

yes, it's not a quick process, but the relocation office should have everything you need

Response by MSG Private RallyPoint Member made Oct 23 at 2016 7:24 AM

2016-10-23T07:24:39-04:00

Maybe 5/6 years ago a small table went missing after a move. It was my wife's mother's old table. Sentimental piece- no expensive. Obviously no receipts as it had been around longer than me. We found a link online to a similar table, reimbursed in full, no issues. It tools some time and paperwork though.

Response by MAJ Private RallyPoint Member made Oct 23 at 2016 7:25 AM

2016-10-23T07:25:59-04:00

I have attempted to file for damage and missing parts to my bed back in 2011 without any luck. They make the system difficult enough with unresponsive personnel they hope you will give up before they have to pay.

Response by SGM Erik Marquez made Oct 23 at 2016 7:42 AM

2016-10-23T07:42:57-04:00

Yes I have, and it was the same claim procedure as if the item was damaged

Response by Capt Private RallyPoint Member made Oct 23 at 2016 9:15 AM

2016-10-23T09:15:24-04:00

I filed a claim on a couple of moves albeit years ago. I never had trouble filing nor getting a response. I was not always completely satisfied with the settlement but it always at least within the realm of reason.

Response by Sgt Sal Hirto made Oct 24 at 2016 6:40 AM

2016-10-24T06:40:31-04:00

it's just like any insurance claim process, can be slow and you need to provide everything they ask you for, the movers will steal, they count on your stuff going to storage