How can I expedite an inquiry to gain access to my DTS account?

SPC Private RallyPoint Member — Mon, 29 Apr 2024 13:56:43 -0400

I was a TPU with my old unit and I am going to my AT with my new current unit. I was trying to log into DTS but it says my profile is "unfounded or locked". I called DTS and they said to talk to the old unit to release my DTS profile so I can unlock my account. Time sensitive because I leave for AT in less than two weeks and am unable to complete my DTS at this time. My S1, S3, and S4 have not answered phone calls or emails.

Response by MSG Private RallyPoint Member made Apr 29 at 2024 2:03 PM

MSG Private RallyPoint Member — Mon, 29 Apr 2024 14:03:10 -0400

May I suggest you have the Commander and/or 1SG of the unit you're going to AT with to call your old unit Commander and/or 1SG to get this remedied.

Another likelihood (and most probable) is that you have been released by your old unit and are awaiting to be picked up by your new unit/BN.

Either way, contact your new 1SG/Commander (thru your Chain, of course).

Response by MAJ Ken Landgren made Apr 29 at 2024 8:48 PM

MAJ Ken Landgren — Mon, 29 Apr 2024 20:48:32 -0400

Unfortunately, this is a common problem. Soldiers often don't know they need to clear their DTS section.

Response by SGM Tere Moore made Apr 30 at 2024 8:31 PM

SGM Tere Moore — Tue, 30 Apr 2024 20:31:18 -0400

As a retired Defense Travel Administrator (DTA) ONLY a person with this designation can take action on your problem. Call DTS again & ask them for the name & phone number of the DTA for your current unit. It would be good to get the DTA name & phone number for your Old unit, too. Once you have those names & phone numbers, call the phone number for your Old unit first & ask them if your DTS account has been "detached". Make sure they check the DTS system! (tactfully of course). If they did, then call the DTA for your New unit & tell them to transfer (the technical term is "receive") your DTS account into your current. I'm pretty sure you can talk to someone in the DTS office 24 hours a day.