SGT Kristin Wiley 1253053 <div class="images-v2-count-0"></div>Due to lack of Army education counselor assistance in getting the course uploaded into my planner, and the college&#39;s inability to correctly process registration documents (directly concerning military status; required a memorandum from my command during the holiday stand period) correctly or in a timely manner; I wasn&#39;t able to register for classes until the day before classes started. During this time the Army education counselor was on leave, so my planner wasn&#39;t properly updated in time to submit a TA request. <br /><br />My partial oversight was that I was unaware these requests had to be submitted prior to the course start date. According to AR 621-5, this is the education counselor&#39;s responsibility to inform me of this requirement. The counselor knew of my intentions, and the delay in the college processing. <br /><br />When my planner was approved, a week later, I immediately went into GoArmyEd to submit the TA request (the counselor was aware of my intentions with these courses for over 2 months). The GoArmyEd website will not allow me to submit this request because the class already started and the Education counselor claims there is no way around this stipulation. <br /><br />According to AR 621-5, exceptions to the regulation can be processed through the U.S. Army Human Resources Command, Army Continuing Education System, Chief, Education Division or a delegated authority. This doesn&#39;t seem like a serious enough issue to pursue at that level, but I&#39;m not sure what else to do. I paid out of pocket because that&#39;s the only way the school would allow me to register. The education counselor is basically saying &#39;tough luck&#39;. This stance on TA requests, in my opinion, goes against the U.S. Army&#39;s intent to support soldiers furthering education. <br /><br />If you have any guidance I&#39;d greatly appreciate it. With my past experiences of USAG-HI support functions I wouldn&#39;t be surprised if the education center can process the request and just refuse to. It seems extremely unprofessional for them to hold me accountable for not getting the request submitted on time, when the delay was the fault of the education center and the college. I&#39;m not trying to redirect the blame from myself, but I don&#39;t see what else I could have done on my part that would have led to a different end result. 2016-01-22T17:36:53-05:00 SGT Kristin Wiley 1253053

<div class="images-v2-count-0"></div>Due to lack of Army education counselor assistance in getting the course uploaded into my planner, and the college&#39;s inability to correctly process registration documents (directly concerning military status; required a memorandum from my command during the holiday stand period) correctly or in a timely manner; I wasn&#39;t able to register for classes until the day before classes started. During this time the Army education counselor was on leave, so my planner wasn&#39;t properly updated in time to submit a TA request. <br /><br />My partial oversight was that I was unaware these requests had to be submitted prior to the course start date. According to AR 621-5, this is the education counselor&#39;s responsibility to inform me of this requirement. The counselor knew of my intentions, and the delay in the college processing. <br /><br />When my planner was approved, a week later, I immediately went into GoArmyEd to submit the TA request (the counselor was aware of my intentions with these courses for over 2 months). The GoArmyEd website will not allow me to submit this request because the class already started and the Education counselor claims there is no way around this stipulation. <br /><br />According to AR 621-5, exceptions to the regulation can be processed through the U.S. Army Human Resources Command, Army Continuing Education System, Chief, Education Division or a delegated authority. This doesn&#39;t seem like a serious enough issue to pursue at that level, but I&#39;m not sure what else to do. I paid out of pocket because that&#39;s the only way the school would allow me to register. The education counselor is basically saying &#39;tough luck&#39;. This stance on TA requests, in my opinion, goes against the U.S. Army&#39;s intent to support soldiers furthering education. <br /><br />If you have any guidance I&#39;d greatly appreciate it. With my past experiences of USAG-HI support functions I wouldn&#39;t be surprised if the education center can process the request and just refuse to. It seems extremely unprofessional for them to hold me accountable for not getting the request submitted on time, when the delay was the fault of the education center and the college. I&#39;m not trying to redirect the blame from myself, but I don&#39;t see what else I could have done on my part that would have led to a different end result.

2016-01-22T17:36:53-05:00 2016-01-22T17:36:53-05:00 SGT Private RallyPoint Member 1253074

<div class="images-v2-count-0"></div>The education center and a military rep in the ed center for that college should be your best bet. That planner was like black ice to people when it was first implemented. It seems that hasn't changed.

2016-01-22T17:44:55-05:00 2016-01-22T17:44:55-05:00 CPO Private RallyPoint Member 1253138

<div class="images-v2-count-0"></div>Our TA is done through a website which we have to do a slideshow during telling us of the submission guidelines. Unfortunayely if we don't submit the TA request via that website and that one only v(about a month prior to the start dateb), it expressly says we have to do it out of pocket. Our college advisors are a couple of civilians that mostly just give us the degree outline plan in an official record type manner for a check in a box. Hopefully your college center reps can expedite a TA request.

2016-01-22T18:38:10-05:00 2016-01-22T18:38:10-05:00 MSG Patrick Quinn 1253184

<div class="images-v2-count-0"></div>I'd pursue the exception through HRC/ACES, and I can't think of an option the school could use to assist with your exception request. The school I am at is not on a base, but we process TA through GoArmyEd, which is a hot mess to navigate. I personally used the paper based TA process at several different schools without an issue, GOE is a prime example of a vendor delivered solution that doesn't deliver. If you are successful and don't mind sharing the 'how' with me, please do so. It might help me assist another SM in a similar snafu. Good luck!

2016-01-22T19:15:35-05:00 2016-01-22T19:15:35-05:00 SSG Audwin Scott 1253727

<div class="images-v2-count-0"></div>There should be a Veterans rep at the college you are trying to attend.

2016-01-23T02:14:54-05:00 2016-01-23T02:14:54-05:00 SGT Jay Ehrenfeld 1253964

<div class="images-v2-count-0"></div>Sgt, get hold the education center on base they should help you

2016-01-23T10:44:15-05:00 2016-01-23T10:44:15-05:00 2016-01-22T17:36:53-05:00