Does anyone have experience with the incap pay process (just shy of two years going through the process with no pay out from it)?

SFC (Join to see) - 659 en co, 321st batt 301st brigade. My batt medic is the one handling the case

Okay, so you're in the 416th TEC and I don't have any contacts over there. That said, you have a few options. First, before you do anything ensure that you have complied with all instructions thus far. Second, if you're still not getting any answers, use your Chain of Command to ask that your request for information be forwarded to the BDE Medical NCOIC. Third, if you still aren't getting any answers, repeat step 2 using your Chain of Command requesting that it go to the 416th TEC Medical Operations. Finally, if all else fails, you can request assistance from IG, but I would make sure all of your ducks are in a row before doing that. Usually, INCAP is something that can be handled at the lowest level. If you are still having trouble feel free to send me a message and we can discuss your case in more detail.

Is there a reason they would have to restart the process?

Short answer: Yes. When you say, "restart the process", that is a very vague statement, but there are a number of situations that could potentially present a need to start over.

Some examples of this are including but not limited to:
1. Inadequate LOD Documents
2. Inadequate/Incomplete INCAP Documents
3. Discrepancies between LOD and INCAP Documents
4. System Issues (The system used to document and process LODs and INCAPs has been suffering MULTIPLE issues causing MAJOR functionality and accessibility issues)

I'm not sure what exactly the issue is with yours and I wish I could help you more, but if you're still having problems, you should bring this issue up through your Chain of Command. If you would like to discuss further, please send me a message so we can discuss it off line.